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Privacy Policy

Privacy Policy (valid as of December 1, 2012)

FrankandCamillesWest.com is owned and operated by Frank and Camille’s West. This Privacy Policy applies only to this website.

At FrankandCamillesWest.com, the privacy of our customers is paramount. Please read our Privacy Policy below to better understand what type of information we collect, how it is handled, with whom it is shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

We will not sell, share, or rent this information to any outside party, except if you authorize us to do so, as outlined in this policy.

As we continue to develop our website and take advantage of technologies to improve the services we offer, the information addressed in this policy is subject to change. We encourage you to refer back to this policy on a regular basis.

A purchase placed through FrankandCamillesWest.com denotes acceptance of this policy.

If you have any questions about our Privacy Policy, please contact us by phone at 718.848.8882, by email at info@FrankandCamillesWest.com, or by postal mail at Frank and Camille’s West, 90-02 Atlantic Avenue, Ozone Park, NY 11416.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

When you order from us, we collect your name, billing address, shipping address, email address, phone number(s), and credit card (with expiration date) and/or gift card number, and we retain a record of your purchases. We also gather information about any person to whom you are sending a gift (like his or her name and shipping address).

Also, if you are a registered user and are signed in when you enter this information, it will automatically be saved in your account.

We also collect specific, requested personal information if you choose to opt-in to our email or mobile content marketing programs.

Our primary goal in collecting personal information, including your first name, last name, purchase history, phone number(s), valid email and residential addresses, and credit card data, is to provide you with an efficient and customized shopping experience and to let you know about offers that may be of interest to you.

When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.

We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information about your preferences from another website conducting a promotion or event with us.

We may acquire customer lists from other parties so that we may invite new people to visit FrankandCamillesWest.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.

What Are Cookies? How Are They Used?

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At FrankandCamillesWest.com, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at FrankandCamillesWest.com. For example, the session ID cookie that we ask your browser to hold retains the ID for your shopping cart.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At FrankandCamillesWest.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will assist you in taking the proper steps to do this.

Cookies can be used by a website to recognize you, but that does not necessarily mean any personal information is stored. At FrankandCamillesWest.com, we do not store any personal information about you in the cookies. Anything you choose to tell us about yourself (such as your mailing address and email address) is stored safely and separately on our secured servers, and you always need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our website. In our physical headquarters, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. By doing this, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the product offerings you see at FrankandCamillesWest.com.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

To improve the content on our website. For example, we may use cookies to find out which parts of our site and what products are visited most often.

To enhance your online shopping experience. As an example, we may use it to recognize you and welcome you to our site.

For marketing and promotional purposes. We send out emails and direct mail to our online and store customers about products and events that we think may be of interest to them. You may choose to opt out of such emails and direct mail.

Is Your Information Secure?

FrankandCamillesWest.com has taken every precaution and put in place many physical, electronic, and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to FrankandCamillesWest.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. When you send personal information to us, as long as you use a browser that allows for encryption, you are also using a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

FrankandCamillesWest.com uses the most advanced encryption and SSL software.

If you have any questions or comments about this policy, please email us at info@FrankandCamillesWest.com or call 718.322.0737.

Thank you for shopping with Frank and Camille’s West!


WHY BUY FROM FRANK & CAMILLE'S WEST?

WHY BUY FROM FRANK & CAMILLE'S WEST?

Frank & Camille’s West is the Tri-State Area’s premier piano store, restoration facility, and wholesale distribution location. We have been carrying on a tradition of excellence in the music industry and with our loyal customers for more than 35 years. Located in Queens and Westchester, we carry only the best, including Baldwin, Charles R. Walter, Knabe, Pramberger, Samick, and Seiler, and are home to the largest selection of remanufactured Steinway, Yamaha, and Kawai pianos.

If you’re looking for a piano, we are confident that you’ll find it with us at the lowest price. Our knowledgeable staff is well versed in all styles and brands on the market. We have grand pianos, upright pianos, digital pianos, and everything in between to fit any room and décor. Whether this is your first piano or just the latest, Frank & Camille’s West will offer you more than just a purchase—we will show you an entirely new buying experience, backed by experts committed to providing only the highest quality service to every single customer.

Visit our showroom today. Share in our passion for music. Discover the piano of your dreams.