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Return Policy

Frank & Camille’s West stands by every product we ship from our headquarters.

Our standard return window for items purchased online is 14 days from delivery.

If you feel that the product you receive is damaged in any way or not to your complete satisfaction, please call 718-215-0678 or contact us at info@frankandcamilleswest.com. Our staff will work with you to ensure that your order is rectified and your concerns thoroughly addressed. A Restocking Fee may apply depending on the product.

We cannot process returns on items that have been damaged. A refund will be applied upon inspected return of item to our Ozone Park warehouse.

For specifics about the return policy for your particular product, please refer to the paperwork included in the shipment.


Frank & Camille’s West is the Tri-State Area’s premier piano store, restoration facility, and wholesale distribution location. We have been carrying on a tradition of excellence in the music industry and with our loyal customers for more than 35 years. Located in Queens and Westchester, we carry only the best, including Baldwin, Charles R. Walter, Knabe, Pramberger, Samick, and Seiler, and are home to the largest selection of remanufactured Steinway, Yamaha, and Kawai pianos.

If you’re looking for a piano, we are confident that you’ll find it with us at the lowest price. Our knowledgeable staff is well versed in all styles and brands on the market. We have grand pianos, upright pianos, digital pianos, and everything in between to fit any room and décor. Whether this is your first piano or just the latest, Frank & Camille’s West will offer you more than just a purchase—we will show you an entirely new buying experience, backed by experts committed to providing only the highest quality service to every single customer.

Visit our showroom today. Share in our passion for music. Discover the piano of your dreams.