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Shipping Policy

All orders ship Monday thru Friday from one of our NY showrooms.

We offer a range of shipping methods and carriers. Unless otherwise specified, our standard shipping method is ground. The cost of shipping is calculated at checkout prior to making your final purchase.

At this time, we only ship to the contiguous United States.

While we take the utmost care in packaging our products for shipment, we cannot guarantee what happens to them in transit. If a product you receive appears damaged or tampered with in any way, please contact us immediately. We will do our best to remedy the situation and replace your product.

For Piano Purchases (except smaller digitals) :  While the website currently is set to calculate shipping, you will need to complete your order by calling our store at 718-322-0737 or email info@frankandcamilleswest.com to setup delivery with a Piano Mover. Moves can be arranged anywhere in the lower 48 states. Dealers can get a freight wholesale discount depending on how many pieces are sold. Any calculated shipping charges made through the website, will be credited towards your moving fee, or refunded if you will be providing your own mover. For more information regarding Piano Moving please call us at 718-322-0737

*free shipping promotion on pianos apply to delivery to: New York, Connecticut and New Jersey.


Frank & Camille’s West is the Tri-State Area’s premier piano store, restoration facility, and wholesale distribution location. We have been carrying on a tradition of excellence in the music industry and with our loyal customers for more than 35 years. Located in Queens and Westchester, we carry only the best, including Baldwin, Charles R. Walter, Knabe, Pramberger, Samick, and Seiler, and are home to the largest selection of remanufactured Steinway, Yamaha, and Kawai pianos.

If you’re looking for a piano, we are confident that you’ll find it with us at the lowest price. Our knowledgeable staff is well versed in all styles and brands on the market. We have grand pianos, upright pianos, digital pianos, and everything in between to fit any room and décor. Whether this is your first piano or just the latest, Frank & Camille’s West will offer you more than just a purchase—we will show you an entirely new buying experience, backed by experts committed to providing only the highest quality service to every single customer.

Visit our showroom today. Share in our passion for music. Discover the piano of your dreams.